Privacy Policy

1. Introduction

TNB Global Survey and TNB Research Private Limited (“we”, “us”, or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you participate in our research panels, surveys, or otherwise interact with our services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you register for our panel, complete surveys, or contact us. This may include:

• Contact information (name, email address, phone number)
• Demographic information (age, gender, location, occupation)
• Professional information (role, industry, clinical experience)
• Survey responses and opinions
• Device and usage information

3. How We Use Your Information

We use the information we collect to:

• Match you with relevant research studies and surveys
• Process your participation and any associated incentives or rewards
• Communicate with you about panel membership and study opportunities
• Verify your identity and eligibility for specific studies
• Improve our services and research methodologies
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share anonymised, aggregated data with our clients for research purposes. Individual responses are never attributed to you without your explicit consent. We may disclose information where required by law or to protect our legal rights.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and improve our services. Cookies are small files placed on your device that allow us to recognise your browser and remember certain information.

You may instruct your browser to refuse all cookies or to notify you when a cookie is being placed. However, if you do not accept cookies, some parts of our website may not function as intended. We use the following types of cookies:

• Essential Cookies — necessary for the website to function and cannot be switched off
• Analytics Cookies — help us understand how visitors interact with our website so we can improve it
• Preference Cookies — allow the website to remember choices you make, such as language or region

6. International Data Transfers

TNB Global Survey operates globally and your personal data may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your country. Where we transfer personal data outside India, we take appropriate safeguards to ensure that your data receives an adequate level of protection in accordance with applicable law, including the Digital Personal Data Protection Act 2023 (DPDP Act).

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is stored securely and access is restricted to authorised personnel only.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach likely to affect your rights, we will notify you in accordance with applicable law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Withdraw consent for certain processing activities
• Object to or restrict the processing of your data
• Request portability of your data

To exercise any of these rights, please contact us at rfq@tnbsurvey.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at rfq@tnbsurvey.com and we will take steps to remove that information promptly.

10. Compliance with the Digital Personal Data Protection Act 2023

TNB Research Private Limited is committed to complying with the Digital Personal Data Protection Act 2023 (DPDP Act) of India. As a Data Fiduciary under the DPDP Act, we process your personal data only for lawful purposes, with your consent where required, and in accordance with the rights and obligations established under the Act.

If you have any concerns about how we handle your personal data under the DPDP Act, please contact us at rfq@tnbsurvey.com.

11. Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your personal data is no longer required, we will delete or anonymise it in a secure manner.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Where changes are material, we will make reasonable efforts to notify you, such as by placing a prominent notice on our website. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

TNB Research Private Limited
C-121, iThum Tower, Sector 62, Noida, Uttar Pradesh
Email: rfq@tnbsurvey.com
Website: www.tnbsurvey.com